Customer service

Our very personal approach to customer service sets us apart from other online shopping experiences. 

On the following pages, you will find all the information you need while you shop.

If you require further assistance or if you have any questions, please get in touch with our customer service representatives:                        

E-mail: info@haefele.fashion

What’s App: +4917636602646

Web: www.haefele.fashion  

Monday to Friday, from 9 AM till 5 PM CET and Saturday, from 9 AM till 2 PM CET         

Except for German public holidays.

We offer to our customers.

Our approach to selecting the most sustainable fashion, Bio beauty and accessories from our collection for you and our remarkable customer service is what makes haefele. fashion unique.

Online orders

What’s App orders

To make your shopping experience more efficient, you can have the additional option to order over the phone via Whats App. 

Our Customer Service will assist you with your order.

What’s App: +4917636602646

Monday to Friday, from 9 AM till 8 PM CET and Saturday, from 9 AM till 10 PM CET

Except for German public holidays.